While telephone bereavement support is widely used, there is minimal guidance as to what telephone support should comprise and little is known about what constitutes best practice. To better understand emerging best practice, Staniland and colleagues (2023) conducted a study to explore bereavement care providers’ perceptions of best practice in telephone bereavement support. Data was collected through semi-structured interviews with providers of telephone bereavement support. Seven themes were constructed during thematic analysis: A Valuable Service with Limited Resources; The First Call; The Dance of Rapport; A Space to Share; Identifying and Responding to Risk; Maintaining Contact; and Training and Development Needs. Read more…
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