Grief and Bereavement Tools and Training for Health Care Workers

Complicated Grief and Trauma – Skills Building Education

This series is now complete. However, you can still request access to the archived sessions below by emailing Nav Dhillon at There is a one time fee of $95 + HST required.


Facilitated by:

Eugene Dufour, BA, MDiv

Certified Compassion Fatigue Educator, Certified Bereavement Specialist




This ten session webinar series focused on COVID-19 related complicated and traumatic grief. The sessions provide practical models, assessment tools and practical ways to facilitate the work of complicated and traumatic grief within a trauma informed practice. Sessions include coping with suffering, spirituality and trauma, revisiting loss history and past traumas. Practical and supportive ways of working with complicated and traumatic grief are incorporated in each session. (English only)


Target Audience:

Health Service Providers who have experience and training in providing grief counselling, therapy, or spiritual care who are seeking skills building and additional training on how to support families with complicated grief as a result of the environment created by COVID-19.


Session Details: 

1. ARCHIVED Session 1: May 6, 2020 – COVID-19 and Complicated and Traumatic Grief:

  • Review of the Fight – Flight – Freeze – Fade mechanism.
  • Review of Complicated and Traumatic Grief.
  • Developing A Trauma Informed Practice, Team, and Environment.
  • Review of Difficult Grief, Complex Grief, Prolonged Grief, Distorted Grief, Delayed Grief.
  • Assessing Complicated and Traumatic Grief.
  • Persistent Complex Bereavement Disorder DSM-5

2. ARCHIVED Session 2: May 13, 2020 – Working with Suffering

  • Defining suffering.
  • Understanding Suffering
  • Complicated and Traumatic Grief affects the Individual, their Identity and their World View.
  • Walking with Suffering.
  • Power of Presence
  • Deep Listening Skills

3. ARCHIVED Session 3: May 20, 2020 – Spirituality and Complicated and Traumatic Grief

  • Spiritual Assessment Tools.
  • Spirituality and Crisis Care.
  • Working with the theme of Hope.
  • The Tree Components of Spirituality: Connection – Compassion – Contribution or Service.
  • Using the Window of Tolerance

4. ARCHIVED Session 4: May 27, 2020 – Complicated and Traumatic Grief – Virtual Counseling and Support

  • How to set up a Virtual Death Session
  • Virtual Sessions
  • Phone Sessions.
  • Virtual Groups.
  • Support between session.

5. ARCHIVED Session 5: June 3, 2020 – Debriefing the Death

  • The Importance of “Telling The Story”.
  • The RSVP Model
    • Retreat and Reflect
    • Safe and Secure
    • Ventilate and Validate
    • Plan and Prepare
    • Do you need to eat – sleep – talk?

6. ARCHIVED Session 6: June 10, 2020 – COVID-19 and The Six “R” Process of Mourning – Dr. Teresa Rando & COVID-19 and the Four Tasks of Mourning – Dr. William Worden

  • How to Use The Six “R” Process When Addressing Complicated and Traumatic Grief.
  • How to use the Four Tasks of Mourning When Addressing Complicated and Traumatic Grief.
  • Using the PHQ – 9 while working with Complicated and Traumatic Grief.

7. ARCHIVED Session 7: June 17, 2020 – Creating Rituals Where Rituals Do Not Exist or Are Postponed

  • The Importance of Ritual
  • Creating Meaningful Rituals.
  • Deferred Funerals or Memorial Services.

8. ARCHIVED Session 8: June 24, 2020 – When Our Coworkers Are Hurting – Compassion Fatigue and Secondary Trauma

  • Assessing Compassion Fatigue, Burn Out and Compassion Satisfaction.
  • Complicated and Traumatic Grief and the Health Care Provider
  • Working with an Emotional Hurt – Coping with Triggers.
  • What our Minds suppress Our Bodies Express.

9. ARCHIVED Session 9: July 8, 2020 – Special Topics Concerning Complicated and Traumatic Grief and COVID-19

  • Sleep
  • Eating
  • Depression
  • Self Harm
  • Time Off – Short Term – Long Term Disability
  • Charting for Success and to Educate About Complicated and Traumatic Grief

 10. ARCHIVED Session 10: July 15, 2020 – COVID-19 and The Companioning Model – Dr. Alan Wolfelt

  • Working with the Wisdom of the Soul.
  • Being a Soulful guide
  • Instilling hope during the long work of complicated and traumatic grief.
  • Being a Healing Presence.
  • On going support, case review, training.