Every year, about 26,000 hours of service are received by more than 1,800 palliative patients through volunteer visiting programs across Northeastern Ontario.
Beyond a capture of the number of hours, the number of families and the number of volunteers, there has not been a way to measure the impact of this valuable work.
As a result of a new initiative, performance indicators ensuring quality support will soon be available.
Seven visiting hospice programs supported by the North East LHIN have been chosen by HPCO to take the lead in developing performance indicators ensuring quality support at the end of life.
The indicators, designed to capture the value of volunteers’ contribution to supporting patients and their families, will be rolled out across the province over time.
The seven organizations participating in the pilot over the coming year are Near North Palliative Care Network (Nipissing); Maison Vale Hospice (Sudbury/Manitoulin); Horizon Palliative Care (Cochrane); VON (Algoma & Esplanola); Hospice West Parry Sound; Elliot Lake Palliative Care Program and Timiskaming Hospice Palliative Care.